Frequently asked questions

 

Photosymbols Pack FAQ

 

Q: Which version of photosymbols is right for me?
A: If photosymbols are used on a single computer, or by a single person in an organisation, then single user pack is the right one. For multiple users or to share the images over a network, like an intranet, you can choose between the Mini-Site (10 user), Site (100 user) or Global (1000 user), depending on how many people you wish to access the images. The reduced price Speaking Up pack is only available to groups run by people with learning disabilities/disabled people, or small registered charities with a turnover of less than £75,000 per annum.

 

Q: How many pictures are there?
A: The Photosymbols 2 pack has 2000 pictures. Safe and Sound has 200 pictures.

 

Q: Can I install photosymbols on my hard drive?
A: Yes. Just follow the instructions on the inside flap of the pack.

 

Q: Can we put photosymbols on our intranet?
A: You can if you own a Mini-Site, Site or Global licence. It is up to you to ensure that you do not exceed the number of licenced (concurrent) users.

 

Q: Is there an ongoing licence fee?
A: No. Once you've bought your pack there are no ongoing fees.

 

Q: Can we use photosymbols on our website?
A: Yes.

 

Q: How do we credit photosymbols in our easy read?
A: You can use the 'made with photosymbols' badge which is in the 'documents' folder on the browser disc. Alternatively, you can type your own text. Something like 'Pictures from Photosymbols'.

 

Q: How many discs do we get with a site licence?
A: We supply 10 discs with a Site Licence, 5 with a Mini-Site, and 20 with a Global-Site. Additional packs can be ordered for a small cost. Please get in touch if you need more packs.

 

Q: We charge our customers for easy read design. Can we still use photosymbols?
A: Yes.

 

Q: We are a charity. Do we get a special price?
A: You may qualify if you have an annual turnover of less than £75,000. Please get in touch to find out more.

 

Q: Can the site licence be used on a network AND standalone installations?
A: Yes. As long as you don't exceed the number of licenced users.

 

Q: Can we pay with an official order number?
A: Yes. Our payment terms are 30 days from date of invoice.

 

Q: We need a high resolution version of a photosymbol for a front cover. Can you help?
A: Yes. Email us with your request and we will send you the picture you need.

 

Q: We want more people to use photosymbols. Can we upgrade?
A: Yes, and we will deduct any payments already made from the price of the upgrade.

 

Q: We have some suggestions for new photosymbols. Can you we make a request?
A: We are always pleased to hear suggestions from our customers, and will add these to the next version of photosymbols when it is released.

 

Q: Some people would like to model for photosymbols. Is this possible?
A: Yes. We work with groups up and down the country. Get in touch with us to discuss.

 

Q: Do you offer a discount for resellers?
A: Not for individual purchases. If you require a bulk order, please get in touch to discuss.

 

Q: Can we share a site licence between a local authority and health services in the same area?
A: Possibly. As long as the number of users does not exceed the terms of the licence. Please contact us if you would like to make an arrangement for this.

 

Q: What resolution are Photosymbols?
A: Disc 1 has low resolution RGB images at 72 dpi. The images on this disc are about 400 pixels wide. Disc 2 has high resolution CMYK images for professional print. The images on this disc are 300 dpi (about 800 pixels wide) for use at a size of 6cm wide.

 

Q: How do I use the 'clipping paths' in the images?
A: Clipping paths are invisible lines that go around the edge of an image. They allow you to put pictures onto coloured backgrounds without having the white box around the picture. You can also use them to put pictures together in a montage.

Photosymbols images with clipping paths are on Disc 2 in the pack. If you use Desk Top Publishing software like Adobe InDesign, Quark Xpress or MS Publisher, then you can switch on the clipping paths in the software. They usually switch on automatically anyway. Unfortunately, word processing software doesn't usually support clipping paths.

 

Easy Read Training FAQ

 

Q: What kind of training packages do you offer?
A: We run 1 day, 3 day and 5 day training courses in easy read, and using photosymbols.

 

Q: How many places are there on a course?
A: We can train up to 15 people at a time. If you need training for more people, we can arrange a split-training programme for people to attend on different days.

 

Q: Can we get training vouchers to redeem later?
A: We are pleased to now offer training vouchers. These can be purchased in advance and used at a time when training will be most useful to your organisation.

 

Easy Read Design FAQ

 

Q: What kind of documents can you make into easy read?
A: Pretty much anything. We have made easy read versions of annual reports, forms and questionnaires, handouts, powerpoint presentations, handbooks, photo-stories and good old fashioned brochures.

 

Q: How much do you charge?
A: We provide a quotation after looking at the original document for translation.

 

Q: Can you prepare artwork for print?
A: Yes. As a standard, we supply finished documents as PDF for web, and high resolution PDF for print, with bleed. Most printers can work with these documents to produce high quality print.

 

Other FAQs

 

Q: I hear you offer a bespoke photography service. How can I find out more?
A: Get in touch with us to discuss your requirements. We can send our professional photographers to cover events, pictures for corporate use, or develop a special collection of unique photosymbols.