Our subscription packages and downloads are classed as digital products under EU law. The purchase of these digital products is a final purchase which means that no refunds can be issued for any reason, except where our software is found to have been defective.
You should therefore ensure that the digital product matches your requirements before you purchase. The content and information of all digital products is clearly stated, however if you are unsure about any digital product you should ask us before you make your purchase.
A refund will be made only if there has been an error on our part or if the product software is found to be defective.
This policy is in line with consumer protection for online digital products.