Acceptable Use of our website

Updated December 2023

1. Introduction

A. Together with our website terms and conditions of use, this Policy governs how you may use this website (the Site).

B. References in this Policy to the Site includes the following websites and all associated subdomains and web pages:

C. You should read this Policy carefully before using the Site.

D. By accessing or using the Site or otherwise indicating your consent, you agree to use the Site in accordance with this policy and the documents referred to within.

E. If you do not agree with or accept any of this Policy, you should stop using the Site immediately.

F. If you have any questions about the Site, please contact us by using the following e-mail address: Alternatively you may contact us by telephone using the following number: +44 0117 959 4424.

G. Calls will be answered at the following times: Monday to Friday: 9am to 5pm. We may record calls for quality and training purposes.

H. Definitions:

I. "Policy" means this acceptable use policy and any other policies or documents supplemental to or herein contained;

II. "Submission" means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;

III. "Site" means the following websites and all associated subdomains and web pages:;

IV. "Content" means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

V. "We", "us" or "our" means PHOTOSYMBOLS (company registration number 5058945) (VAT registration number 826 9093 02) the registered office of which is at: 4a Greenway Business Centre Doncaster Road Bristol BS10 5PY ;

VI. "You or your" means the person accessing or using the Site or its Content.

VII. "Artificial Intelligence (AI)" refers to the simulation of human intelligence in machines that are programmed to think and learn like humans, encompassing any software, algorithm, or technology that enables machines to mimic, develop, and demonstrate human-like cognitive functions such as learning, problem-solving, perception, decision-making, and language understanding.

I. We reserve the right, at our sole discretion, to change, modify, add or remove portions of this Policy, at any time. It is your responsibility to check this Policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

2. Scope of Policy

A. You and all users of the Site (including any staff, employees and any other persons connected to PHOTOSYMBOLS) are bound by the provisions of this Policy and any other applicable policies alongside the Terms and Conditions of Use of the Site.

B. We seek to promote, encourage and facilitate the safe, constructive and robust use of the services and Content of the Site in the interest of you and all other users of the Site. This shall require and be dependent upon the appropriate and legal use of the technologies, facilities, services and Content made available to you and all others of the Site.

3 Acceptable Use of the Site

A. The Site is for your personal, non-commercial and non-exclusive use only. As long as you comply with this Policy and the Terms of Use PHOTOSYMBOLS grants you a personal, non-exclusive, non-transferable, and non-commercial limited privilege to enter and use the Site.

B. The Site is primarily to be used for the following: Access to pictures and templates for accessible information (easyread)

C. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site.

D. Restrictions:

I. As a condition of your use of the Site, you agree:

(a). not use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use;

(b). not access the Site in any manner that is prohibited by this Policy or our website terms and conditions of use;

(c). not to use the Site to commit any act of fraud;

(d). not to use the Site to distribute viruses or malware or other similar harmful software code;

(e). not to use the Site for purposes of promoting unsolicited advertising or sending spam;

(f). not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information ('phishing');

(g). not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity; (h). not to use the Site in any manner that harms minors;

(i). not to promote any unlawful activity;

(j). not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

(k). not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;

(l). not to attempt to circumvent password or user authentication methods; and

(m). to comply with the provisions relating to our intellectual property rights and software contained in our website terms and conditions of use.

(n). not to use, reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, including any photographs, images, text, or other content for artificial intelligence (AI) training, machine learning, or any form of automated data collection and analysis without our express written permission. This includes, but is not limited to, the use of our Site’s content for developing AI models, machine learning algorithms, or any other type of data analysis or data mining tools.

4. Interactive services

A. We may make bulletin boards, chat rooms, comments board, reviews or other communication services which invite Submissions ('Interactive Services') available on the Site.

B. We are not obliged to monitor or moderate Submissions to Interactive Services.

C. We may remove or edit any Submissions to any of Interactive Services whether they are moderated or not.

D. Any Submission you make must comply with our Submission standards set out below.

5. Submission standards

Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission or communication is:

I. your own original work and lawfully submitted;

II. factually accurate or your own genuinely held belief;

III. provided with the necessary consent of any third party;

IV. not defamatory or likely to give rise to an allegation of defamation;

V. not offensive, obscene, sexually explicit, discriminatory or deceptive; and

VI. unlikely to cause offence, embarrassment or annoyance to others.

6. Using our trademarks, logos or trade names

A. You may only use our trademarks, logos or trade names with our prior written permission. Any other use is prohibited.

B. In the event that you are given such permission you may only use our trademarks, logos or trade names in accordance with the strict limits of such permission and any guidelines imposed by us.

7. Breach

We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.

8. Disputes

A. We will try to resolve any disputes with you quickly and efficiently.

B. If you are unhappy with us please contact us as soon as possible.

C. We shall always endeavour to resolve any problem or issue that may arise between you and us as efficiently and smoothly as possible, however where this is not possible and you wish to raise a formal complaint, we can be contacted in the following ways:

I. by post at the following address:

4a Greenway Business Centre Doncaster Road Bristol BS10 5PY

II. by email using the following email address:

III. by phone using the following number: (+44) 0117 457 8888

D. We shall always aim to remedy your complain immediately. Where such remedy is not available immediately we shall acknowledge receipt of your complaint in writing within 14 working days of the complaint being made.

Where your complaint concerns services provided by us through the Site we shall aim to give you our response within 28 days after the complaint has been received by us.

Where the complaint relates to exceptional circumstances which are beyond our control, such circumstances include but are not limited to: internet service provider failure; power failure; acts of God; pandemic; epidemic; fire; flood; droughts; storms; civil unrest; collapse of buildings; earthquakes; explosion; accidents; acts of war or terrorism; or any law or actions taken by government or public authorities or any other event that is beyond our control we shall aim to respond to your complaint within a maximum of 90 working days of the complaint being made.

If your complaint does not relate to any service provided by us through the Site we shall aim to provide a response to your complaint within 90 weeks of the complaint being made and where we shall take longer than 90 weeks we shall inform you of this.

E. If you and we cannot resolve a dispute using our complaint handling procedure, we will: I. let you know that we cannot settle the dispute with you; and II. give you certain legally required information about an alternative dispute resolution provider.

F. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

G. Relevant United Kingdom law will apply to these Terms.