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Use this text to share information about your store with your customers.
Describe products, share announcements, or welcome customers to your store
How do I grant licenses to my teammates?
You don't need tokens to create or edit drafts. Tokens are only used when you unlock your finished document to share it. Unlocking removes the watermark, creates a shareable link, and gives you every format at once. You can top up your account anytime you need from our token page.
Are there any rules about who I can grant a license to?
No, your tokens stay safely in your account until you use them — they don’t expire.
It isn't working when I try to add a user - why might this be?
You can download your Easy Read pack in different formats, including A4 PDF, mobile-friendly version, web version, and audio. You can also share direct links by email, text, or add them to your website.
One of my License Holders has left the organisation - can I transfer their license to somebody else?
Yes. If you work in the same organisation and share the same email domain (for example, @charity.org.uk), you can share tokens across your team.
I'm trying to delete a user but it isn't working - why might this be?
No. Once purchased, tokens are non-refundable — whether they have been used or not.
What do I do if I need somebody else to take over as License Manager?
No. Once purchased, tokens are non-refundable — whether they have been used or not.
Can I nominate an additional License Manager to help me?
No. Once purchased, tokens are non-refundable — whether they have been used or not.
How do I update my email address?
No. Once purchased, tokens are non-refundable — whether they have been used or not.
How do I see how many licenses I have left to allocate?
No. Once purchased, tokens are non-refundable — whether they have been used or not.
How can I find out my license expiry date?
No. Once purchased, tokens are non-refundable — whether they have been used or not.
Can I upgrade to a larger number of licenses?
No. Once purchased, tokens are non-refundable — whether they have been used or not.