Website Terms of Use

Updated January 2026

These terms govern your use of the Photosymbols website at www.photosymbols.com. By using our website, you agree to these terms. If you don't agree, please don't use the website.

These terms are separate from our Licence Agreement, which covers what you can do with Photosymbols images and products once you've purchased a subscription.

1. About us

This website is operated by Photosymbols Ltd (company registration number 5058945, VAT registration number 826 9093 02).

Our registered office is: The Greenway Centre, Doncaster Road, Bristol, BS10 5PY, United Kingdom.

You can contact us at ask@photosymbols.com or call 0117 457 8888 (Monday to Friday, 9am to 5pm).

2. Using our website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches any applicable law or regulation
• Use the website fraudulently or in connection with any criminal activity
• Transmit any viruses, malware, or other harmful code
• Attempt to gain unauthorised access to our systems, servers, or databases
• Interfere with or disrupt the website or its hosting infrastructure
• Use automated tools to scrape, copy, or download content from the website
• Impersonate any person or misrepresent your identity or affiliation
• Send spam or unsolicited communications through the website

We reserve the right to suspend or terminate your access to the website if you breach these terms.

3. Accounts

If you create an account on our website, you are responsible for:

• Keeping your login details confidential
• All activity that occurs under your account
• Notifying us immediately if you suspect any unauthorised use of your account

We may suspend or close your account if we believe it has been compromised or is being misused.

4. Intellectual property

All content on this website — including text, images, graphics, logos, software, and design — is owned by Photosymbols Ltd or our licensors and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any content on this website without our written permission, except as permitted under your subscription licence.

5. AI and automated access

You may not use any content from this website — including images, text, and software — for:

• Training artificial intelligence or machine learning models
• Automated data collection, scraping, or mining
• Building datasets or databases
• Any form of automated analysis without our express written permission

This applies whether or not you have a subscription with us.

6. Cookies

Cookies are small text files stored on your device when you visit our website. We use them to make the site work properly and to understand how people use it.

Essential cookies

These are necessary for the website to function. They enable core features like security, account access, and remembering items in your basket. You can't disable these without affecting how the site works.

Analytics cookies

These help us understand how visitors use our website — which pages are popular, how people navigate, and where they come from. This information is anonymised and used only to improve our website. We use Google Analytics for this purpose.

Managing cookies

When you first visit our website, you'll be asked to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Blocking all cookies may affect your experience on our website. For more information about cookies generally, visit www.allaboutcookies.org.

7. Third-party links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over third-party websites and accept no responsibility for their content or your use of them.

8. Accuracy of information

We make reasonable efforts to ensure the information on our website is accurate and up to date. However, we don't guarantee that all content is complete, accurate, or error-free. Product descriptions and pricing may change without notice.

9. Availability

We aim to keep the website available at all times, but we don't guarantee uninterrupted access. We may suspend, withdraw, or restrict access to all or part of the website for business or operational reasons without notice.

10. Our liability

We don't exclude or limit our liability where it would be unlawful to do so — for example, for death or personal injury caused by our negligence, or for fraud.

Subject to the above, we are not liable for:

• Any loss or damage arising from your use of (or inability to use) the website
• Any loss of profits, business, data, or anticipated savings
• Any indirect or consequential loss
• The content of third-party websites linked from our website

11. Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page with a new date. By continuing to use the website after changes are made, you agree to the revised terms.

12. Complaints

If you have a complaint about our website or services, please contact us at ask@photosymbols.com. We'll acknowledge your complaint within 14 days and aim to resolve it within 28 days.

If we can't resolve your complaint, we'll let you know and provide information about alternative dispute resolution options.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Related documents

• Licence Agreement — terms for using Photosymbols images and products
• Privacy Notice — how we handle your personal data